Finance Monthly Global Awards 2016 Edition

43 FINANCE MONTHLY Finance Monthly Global Awards 2016 ENERGY SERVICE FIRM OF THE YEAR Winner: We are an independent energy consultancy that believes, if you give people the right tools & knowhow, then everyone no matter how big or small, will have the opportunity to make better energy decisions. Why are we proud of our company? Indigo Swan was born out of the miserable experience our founder had in her previous role. We exist today because she strongly believed there is a better way to do things - be more efficient & human, act responsibly and remove the hassle for the customer when engaging with the energy industry. - We started trading in 2010. - We are private, family owned business. - We have over 550 happy clients steadily growing from a team of 4 to 14. - We’ve developed & built our own contract crunching software & customer portal. - In the past 18 months we have won 4 prestigious industry awards and the IoD acknowledged our MD as the Young Director of the Year (East of England). - In the past 12 months we’ve trebled our sales. - Our 2016 external Code of Practice audit said we are “a shining example of TPI activity”. Why do clients love working with us? We remove the headache associated with managing and negotiating energy contracts. Everything we do ensures that the client is in the best, most informed, position to make a decision. - Tender Reports - a full breakdown of all prices, including every single element of the quote. - Knowhow Guides - providing energy users with a sound understanding of complex legislation or concepts that could affect their business. - Market Knowhow – Bitesize, jargon free updates. - Online Ticket System – A log of all queries, shared with the client and available 24x7. - Client Happiness - We innovate by listening. Every client has the opportunity to provide feedback on the service they received. “Indigo Swan went above and beyond with the service they provided us, other companies would do well to learn from them how to treat their customers! Every interaction is positive and bright - they are a joy to deal with!” Joanna Stafford - Print to the People Why do energy suppliers love working with us? Suppliers are an important stakeholder and a vital consideration in designing our business model. Consequently, good quality business and valued communication is essential. “Working in partnership with them is so easy for us because they represent the best in putting customers first, being open and honest, and building loyalty and trust.” “I have worked with Indigo Swan for 6 years and it has always been a pleasure, all their staff are knowledgeable and friendly.  I always find them to be transparent and fair.  I believe that they are one of the most user friendly Energy Consultants in the market…” Why do we love what we do? We have a clear purpose, everyone has a part to play and we are all on the same journey. “Other places I have worked anything to do with money or finances were never talked about, but here we all know what the plans are. I know personally what I need to do to both contribute to the growth and also what I need to do to work on my own growth as an individual.” Jade “It feels like a family, I love that fact that we are able to give thoughts and ideas in all situations and they are valued and used- this is seen daily. I’ve never worked anywhere else where being yourself is encouraged so much.” Rae UNITED KINGDOM Contact Details Emily Groves Founder & Managing Director Tel: +44 333 320 0475 Email: hello@indigoswan.co.uk Web: indigoswan.co.uk Our Vision We firmly believe that energy consultants who truly put the client first and allow them to positively interact with the energy industry will change it for the better, proving that putting integrity above profit and growing a successful business can go hand-in-hand. Personal Bio My routine activities include guiding our company direction, finance management, working with our brilliant management team and managing our key relationships. I’m a bit of a geek as I really enjoy exploring process developments and operational efficiencies. I could easily spend hours customising our CRM system, designing workflows or introducing new compliance checks. I take great pleasure in exploring client needs and finding innovative ways for us to help them make better energy decisions. Ultimately, it is my responsibility to ensure all the Swans feel trusted and empowered to represent the energy industry in the very best way possible.