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4 Finance Monthly Global Awards 2024. COUNTRY
5 Finance Monthly Global Awards 2024. INDEX Global Awards2024 FM Welcome to the Finance Monthly Global Awards 2024 edition, where we spotlight trailblazers reshaping the financial landscape. This year’s awards celebrate innovation, leadership, and outstanding contributions across various sectors, featuring insights and success stories from leaders who are setting new standards. Gracing our cover is Jeff Arnold of RIGHTSURE, a dynamic force in the insurance world, known for leveraging cutting-edge technology to deliver unparalleled customer solutions. With a keen focus on innovation, Jeff’s work epitomizes the forward-thinking approach we honor in these awards. We are also proud to feature Karen Sands of dps Ltd, whose work underscores the importance of effective leadership and adaptability in today’s financial environment. Her focus on delivering strategic results continues to make a significant impact. These leaders, along with other distinguished award recipients, showcase the dedication, ingenuity, and resilience that define the best in finance today. We hope their stories inspire you and bring valuable insights into the evolving finance sector. Warm regards, Mark Palmer Editor-in-chief
INSURANCE PROVIDER OF THE YEAR JEFF ARNOLD RIGHTSURE FINANCIAL SERVICES LEADER OF THE YEAR MARINA ZEVEDEOU Aspen Trust Group ACCOUNTING SERVICES ADVISOR OF THE YEAR KAREN SANDS dps Ltd EDITOR’S CHOICE 8 16 22
JEFF ARNOLD 8 PROVIDER OF THE YEAR INSURANCE Jeff Arnold has been challenging the insurance status quo for over three decades. His skills and experience make him a distinguished leader in the insurance industry today. The leadership team is rounded out by a powerhouse of Female Led Executives, who in their own right are garnering much attention by leading the tech-forward firm in an industry often headed by male counterparts. The Face of RIGHTSURE, Assuring Ultimate Platform Blending Technology & Insurance. www.rightsure.com USA Finance Monthly Global Awards 2024.
An expert, industry leader, and author in the insurance industry with three decades of rich experience, Jeff Arnold is the President of RIGHTSURE, INC. He is a master of insurance mergers and acquisitions, managing deals ranging from six figures to more than $100 million. He has authored Four Number One BestSelling Books on Insurance and Technology, including: “The Art of the Insurance Deal” and “How to Beat Your Insurance Company”. His writings and leadership focus on reengineering the insurance environment to be more policyholder-friendly. Jeff gives his audiences pages full of insights on How to Reduce your Insurance Premiums and How to effectively Beat Insurance Companies. He has successfully managed deals ranging from a few hundred thousand to more than one hundred million dollars. A DEEP-ROOTED PASSION FOR THE INSURANCE TECHNOLOGY SPACE Jeff’s career in the Insurance Joint Ventures space started by accident. After experiencing a series of failures in Acting, Comedy, and Stage Work, he stumbled into the vertical. To make ends meet and have a steady income, he answered an Ad 31 years ago. And that was the start of his new flourishing career. He was immersed from day one with an urge to learn, read, and discover more about this wonderfully exciting industry. While Insurance and Tech combined can bore many, to me it is the industry of all things fun, sexy, and just plain awesome. He applied the crazy theory of Entrepreneurship to Insurance and started his new ventures. He has been fortunate to do joint ventures with Banks, Credit Unions, Mortgage Firms, Online Search Engines, Auto Dealerships, Privately Held Money Funds, Publicly Traded Aggregators, and some neat Reinsurance stuff with billion-dollar companies. 9 A DAY IN THE LIFE OF JEFF Jeff starts his day with a cup of coffee. After the caffeine, he checks industry reports followed by Stock Prices of Competitors, Vendors, and Carrier Partners. One of his good friends told him years ago that EMAIL is “other people’s work”. Hence, he abides by the advice and doesn’t start his day by responding to emails. Instead, he reflects upon the legal pad of things to do, tasks to follow up on, and initiatives to move forward. Jeff tries to keep meetings to an absolute minimum of 30 minutes or less, most at around 15 minutes. He believes in keeping everyone focused on the big picture. The only exception to this rule is the majority of our IT – Tech – Platform Meetings tend to go an hour each time, but we are working with all in that entire group to be more succinct. BEST-SELLING AUTHOR Finance Monthly Global Awards 2024. USA
USA 10 Finance Monthly Global Awards 2024. Founded in 1997, RIGHTSURE, INC. is a Tech Forward and Female Led North America’s most awarded Insurance Firm. Popular for its Famously Friendly Humans, RIGHTSURE is a leading-edge technology company, built to help people with all things insurance. The company conducts insurance by blending Artificial Intelligence, Chatbots, Mobile Apps, Proprietary Machine Learning – and Multi-Variate Rating Technology, all to save individuals money and time. It is headquartered in Arizona and proudly serves clients across 43 states. THE LEADING LIGHTS OF RIGHTSURE While RIGHTSURE boasts of its founder as an awardwinning and four-time bestselling author that is male, actually, the entire executive and leadership team is unabashedly Female. Initially created out of the Great Recession chaos in late 2008, RIGHTSURE, INC. has since acquired several agencies, been involved in joint ventures with public and privately held firms, and continually evolves to remain dominant in a very crowded space. Equally interesting is the fact that each department happens to head by a female. “ It is indeed rare to come across a female-forward management team in the insurance-insurtech space, and there’s no denying that this fact contributes to the award-winning culture of RIGHTSURE,” says Shaun Monet Kunkel It’s Vice President of Finance. All division heads of the company have decades of experience in the insurance industry, all have multiple years in our organization, and these people are already self-motivated. “ Our manager values re-recruitment of our staff, empowering our folks to be their best, showing appreciation for good hard work done, and positively coaching through performance opportunities to keep our employees motivated and excited to be here,” says Felicia Duarte, Executive Vice President. RIGHTSURE, INC: A Powerhouse of Female Execs Offering Ultimate Tech-blended Insurance RIGHTSURE is The Most Awarded Insurance Firm of this Decade. Here is a sample but not an all-inclusive listing of SOME awards received: 2021 Finance Monthly Magazine - Insurance Firm of the Year North America 2021 Insurance Business America - Top Insurance Workspace 2021 Top 5 Star Insurance Brokerage IBA Americas 2021 Corporate Vision Corporate Excellence Award Winner 2021 Progressive Insurance Platinum Blue for Exclusive Select Agencies 2021 Safeco Insurance Ignite Award of Top Performing Agencies 2020 Insurance Journal Best Insurance Firm to Work For. 2020 Finance and Insurance Magazine Top Insurance Agent United States 2020 Insurance Business America Top Insurance Workspace 2015 to 2021 Spectrum Award Winner for Service Excellence 7 years in a row MOMENTS OF VICTORIES NORTH AMERICA’S MOST AWARDED INSURANCE FIRM
Finance Monthly Global Awards 2024. USA 11 EXCELLENT SET OF TOOLS The RIGHTSURE-created platform called RATEGUARD uses machine learning, artificial intelligence, analytical data, and a host of actuarial “what-ifs” to constantly monitor or guard what is happening in the industry. Today, insurance rates change very often and keeping all the options, offerings, and discounts cataloged and pressed against customers’ current offerings takes large amounts of data management. Increasingly RIGHTSURE is leveraging Artificial Intelligence to not only draft its messaging, and improve its customer experiences, but also test out how to read legal-contract language “policies for differences”. Once discovered it employs Artificial Intelligence to then notify its staff and customers alike of any changes to policy language that could impact on a customer who is more concerned about coverage versus just getting the cheapest rate. The very unique blend between traditional insurance firms, insure-tech, and Female-Led Empathy toward protecting consumers’ checkbooks is what helps RIGHTSURE differentiate even further from is competitors. THE BUSINESS F ME A Powerhouse of Female Execs Offering Ultimate Tech-Blended Insurance THE MOST INFLUENTIAL LEADERS TO FOLLOW ON 2022 LINKEDIN “ We like to say we are part automated; part personal; somewhat old-fashioned and uniquely modern,” said Sarah Clinch, Director of Document Control. THE SUCCESS SAGA Ironically some of the company’s initial challenges still remain with them today like how to be different and better in a very crowded, somewhat antiquated, and often solely price-driven space. RIGHTSURE’s success and real value to our clients cannot be solely predicated on its ability to offer a cheaper policy or carrier year after year. Therefore, the company’s mission is to change the entire insurance ecosystem and end the too well-known practice of rate shopping done by most. The company believes that quite candidly what is secretly happening is most consumers keep switching carriers for a lower rate and end up unknowingly surrendering valuable coverage that isn’t discovered until after a claim is filed. The head executives also firmly believe that as the saying goes: “You get what you pay for, “and the absolute very worst time to realize you have bought an inferior insurance policy is when you actually need it. Yet it is becoming quite common in this day of self-quoters not to understand insurance coverages or how to correctly cover risks. Known for its Famously Friendly Humans and its iconic tagline “we insure everything from pets to jets.” RIGHTSURE is witnessing a consumer push to its products and offerings in increasingly record- breaking numbers.
CHALLENGES SURPASSED WITH INCREDIBLE SOLUTIONS RIGHTSURE operates with a multi-distribution ideology - part independent insurance agency, part Insurtech and part aggregator – thereby affording consumers quality and control of their insurance. The platform is continuously focused on our client’s experience, which relies upon its Famously Friendly Humans’ ability to execute and exceed every policyholder’s expectation. The firm started as a way to combat several problems worth solving: 1. Insurance rates usually go up 2. Insurance Company Appetites Change 3. Weather Patterns greatly impact insurance rates 4. Technology isn’t embraced at all layers of the industry The solution and market niche are solved by RIGHTSURE and its RATEGUARD Platform. No matter who you insure with, you will re-shop your insurance at some point. Their A.I. enhanced and completely automated back-office platform solves this problem. Prior to every policy renewal, technology is leveraged to not only re-shop all insurances but a RIGHTSURE created Discount Discovery Technology is layered in to maximize or find missing discounts. The RATEGUARD Platform is a completely unique way of hugging customers tighter than ever before and allows RIGHTSURE to maximize client savings. MOVING AHEAD WITH EVOLVING INDUSTRY NEEDS The dynamic female leaders at RIGHTSURE decided to design a model for their customers, never experiencing another rate increase from the insurance company, which led to our Discount Discovery Platform. Its RATEGUARD platform is not another quoting tool, instead, it’s the end of insurance Shopping. “ Our platform is continuously focused on our client’s experience, which relies upon us Famously Friendly Humans’ ability to execute and exceed every policyholder’s expectation” maintains Maria Geary, Director of Private Client and Bundling Services. She also stated, “ Our success and real value to our clients cannot be solely predicated on our ability to offer a cheaper policy or carrier year after year. Therefore, our mission is to change the entire insurance ecosystem and end the too well-known practice of rate shopping done by most.” Our focus going into 2025 is to double down on the consumer experience and focus on the client journey through all insurance transactions. EFFICIENT TECHNIQUES TO FULFILL CUSTOMER DEMANDS A relentless obsession with who values the RATEGUARD offering and why. “RIGHTSURE invests an inordinate amount of time and study seeking to understand who values our offerings and why. This allows us to target market consumers who seek value in addition to just a competitive rate,” stated Juliette Burke, Vice President of Licensing and Compliance. Another Female Executive Cynthia Periera stated: “ While we love to say that we insure everything from pets to jets, most insurance products themselves aren’t all that disparate from others. However, the service in which the product is sold and maintained is what sets RIGHTSURE, INC. apart. “ MARIA GEARY, Director of Private Client and Bundling Services USA 12 Finance Monthly Global Awards 2024. Our platform is continuously focused on our client’s experience, which relies upon us Famously Friendly Humans’ ability to execute and exceed every policyholder’s expectation”
THE BREAKTHROUGH THAT BOUGHT RIGHTSURE FAME Asking the executives about their turning point in this journey, they state, “ One of our key breakthroughs was the launch of RATEGUARD, not knowing how consumers would react to an untested, unproven platform.” In the beginning, the company had to refine its messaging often as policyholders associated RATEGUARD with either higher cost or an attempt to oversell them more insurance. Continued tweaking of messaging, landing pages, text over email delivery, and a softer color scheme eventually led to a gain in traction and client adoption. Now, clients can simply visit a landing page at rateguard.rightsure.com to learn more, and even begin the process of onboarding. “ Oh, and YES, the technology is still offered for free to policyholders of RIGHTSURE,” says the company execs. CLIMBING THE STAIRS OF SUCCESS WITH VIVID VISION RIGHTSURE’s Executive Vice President Felicia Duarte oversaw the launch of one of its most successful ventures. The platform offering is called RIGHRATER and its focus is on Auto Dealerships to help clients get insurance instantly while also helping dealerships sell more cars. Every dollar the company saves clients on insurance translates to more dollars for a better vehicle they can buy. The firm believes that RIGHTRATER can still grow to 10X in its quest to help clients and dealers buy and sell more cars as RIGHRATER recently exceeded 100 million in premium written mark. On asking the Vice President about the future plans of RighSure, she said, “The Future of Insurance is definitely Female Driven, Tech Forward, and consumer-centric. We will leverage and differentiate with technology, but the empathy and skills we bring to bear truly will continue to set us apart. ” GOLDEN ADVICE TO BUDDING ENTREPRENEURS RIGHTSURE’s Founder Jeff Arnold once stated, “ Light yourself on fire and people will come from miles to watch you burn. This focused us on driving to build a better client experience that existing customer gladly tells others about and oddly enough many hundreds of clients have taken to google to express their pleasure and delight in us and our Famously Friendly Humans.” The passion of RIGHTSURE can be felt the moment you walk through our doors. The energy is electric, the place is buzzing and the enthusiasm shared cannot be faked, it is too authentic. If only every company had such a vibe! LETS TALK ABOUT IT: CONVERSATIONS WITH INDUSTRY SHAPERS Hosted by Jeff Arnold, Lets Talk About it is not just about interviews; it’s about celebrating the journeys that shape the future. PODCA S T Listen Here: podcast.jeffarnold.com Contact Jeff Arnold, Founder RIGHTSURE Email: info@rightsure.com Tel: 520-917-5295 www.rightsure.com Finance Monthly Global Awards 2024. USA 13
USA 14 Finance Monthly Global Awards 2024. FINANCIAL TRANSACTIONS In this exclusive interview with Lynette Stevenson, Founder of DALS Credit Solutions, we delve into the inspiring journey behind the creation of her company. Lynette shares how her background in healthcare, coupled with personal financial struggles, fueled her passion for financial literacy and led her to build DALS Credit Solutions. Through key milestones, including expanding services and forming strategic partnerships, Lynette discusses her mission to provide accessible, personalized financial solutions that empower individuals and businesses to achieve financial stability and growth. As the founder of DALS Credit Solutions, can you share the journey that led you to establish the company? What inspired you to start this venture, and what were some key milestones? The inception of DALS Credit Solutions is deeply rooted in my journey—a path that led me from a fulfilling career in healthcare to the financial sector. With over 25 years of experience as a Certified Nursing Assistant (CNA), I spent most of my professional life caring for others in a demanding yet rewarding environment. My background in science and a longstanding passion for mathematics always resonated with me, and I often yearned for more—something that could merge these interests with a new career path. LYNETTE T. STEVENSON Founder - DALS Credit Solutions & Notary PROCESSING EXPERT OF THE YEAR www.dalscredit.solutions
Finance Monthly Global Awards 2024. USA 15 The turning point came when I was 43; after dedicating decades to the medical field, I was terminated from a large medical organization. It was a life-changing moment that forced me to confront the reality of my financial situation. Despite years of hard work and commitment, my financial portfolio was struggling. I had long ignored the importance of financial literacy, assuming that hard work alone would suffice for financial security. But as I began to educate myself and become financially aware, I quickly realized that many others around me were in a similar position—struggling with their finances and lacking the knowledge to improve their situation. This realization ignited a spark within me. I recognized that I could use my experience as a catalyst for change for myself and others in the same boat. With this newfound motivation, I embarked on a journey to learn everything I could about credit and lending laws, financial management, and consumer rights. I started small—my oldest best friend was my first client. I helped her navigate her financial challenges, and our success together gave me the confidence to expand my efforts. As I continued to build my knowledge and skills, I began to see the broader implications of financial literacy, especially in the communities where I was raised. Financial education was scarce, and many needed to know the available tools and strategies. This lack of access to economic resources perpetuated poverty and financial instability cycles. I knew that I wanted to make a difference—to create a platform where people could gain the knowledge and support they needed to take control of their finances and build a better future. This vision became the foundation of DALS Credit Solutions. I founded the company with a clear mission: to provide accessible, personalized financial solutions that empower individuals and businesses to achieve economic stability and growth. Over the years, DALS has grown from a small, one-woman operation to a thriving business that has helped countless clients improve their financial situations. Our journey has been marked by critical milestones, including the expansion of our services, the development of strategic partnerships, and the continuous refinement of our approach to meet the evolving needs of our clients. Could you provide an overview of the financial transaction processing services offered by DALS Credit Solutions Co and how they are tailored to meet the specific needs of your clients? At DALS Credit Solutions, we offer a comprehensive suite of financial transaction processing services, each meticulously designed to address the unique needs of our clients. Our services are rooted in the understanding that every client’s financial situation is different, requiring tailored solutions that can adapt to their specific circumstances. Credit Analysis and Repair: One of the core services we offer is credit analysis and repair. Many individuals and businesses struggle with poor credit scores, which can have a significant impact on their ability to secure loans, obtain favorable interest rates, and even affect their job prospects. At DALS, we conduct a thorough analysis of each client’s credit report, identifying errors, discrepancies, and areas for improvement. We then work with our clients to dispute inaccuracies, negotiate with creditors, and implement strategies to boost their credit scores. Our goal is to help clients rebuild their credit, which is often the first step toward achieving financial stability. Debt Management: Besides financial rehabilitation, we offer comprehensive debt management services. Managing debt is one of the most challenging aspects of personal and business finance. High debt levels can lead to financial stress, limit access to credit, and hinder longterm financial goals. At DALS, we help clients develop personalized debt management plans that prioritize tailored strategies for paying off high-interest debt, consolidating loans where appropriate, and creating a budget that supports sustainable financial health. Our debt management services are designed to provide clients with a clear path out of debt and into a more secure financial future. Financial Education: Financial literacy is at the heart of everything we do at DALS Credit Solutions. Educating our clients is the most powerful tool we can provide. Our unique financial education programs cover a wide range of topics, including budgeting, saving, investing, credit management, and retirement planning. We help I founded the company with a clear mission: to provide accessible, personalized financial solutions that empower individuals and businesses to achieve economic stability and growth.
our clients build a foundation for long-term success by empowering them with financial literacy. Tailored Financial Solutions: One of the distinguishing features of DALS Credit Solutions is our commitment to providing personalized financial solutions. We understand that every client has unique financial goals, challenges, and circumstances. That’s why we take the time to get to know our clients, understand their needs, and develop customized plans that align with their objectives. Whether it’s helping a client improve their credit score, manage debt, or plan for retirement, we provide solutions that are tailored to their specific situation. How does DALS Credit Solutions Co integrate sustainability and eco-friendly practices into its financial solutions, and what specific benefits have these practices provided to your clients in terms of financial performance and resilience? At DALS Credit Solutions, sustainability is not just a buzzword—it’s a guiding principle that informs every aspect of our business. We believe that financial success and environmental responsibility go hand in hand, and we are committed to integrating eco-friendly practices into our financial solutions. Promoting Green Fund Lending: One way we incorporate sustainability into our services is by promoting green fund lending. Green funds are investment funds that prioritize environmentally friendly and sustainable projects. By advising our clients on green fund options, we help them invest in projects that align with their values and contribute to a healthier planet. Green fund lending supports sustainable development. It offers clients a way to diversify their portfolios and achieve higher returns. Sustainable Investment Strategies: Besides green fund lending, we offer guidance on sustainable investment strategies. This involves helping clients identify investment opportunities by prioritizing environmental, social, and governance (ESG) factors. ESG investing has gained significant traction recently as more investors recognize the long-term benefits of supporting companies committed to sustainability. By incorporating ESG criteria into our clients’ investment portfolios, we help them achieve financial growth while contributing to positive social and environmental outcomes. Reducing Carbon Footprint: As part of our commitment to sustainability, DALS Credit Solutions actively seeks ways to reduce our carbon footprint. This includes implementing energy-efficient practices in our office operations, minimizing paper usage by transitioning to digital documentation, and encouraging remote work to reduce commuting-related emissions. These efforts align with our values and set an example for our clients and partners. Client Benefits: Integrating sustainability into our financial solutions provides significant benefits to our clients. Our clients can achieve long-term financial performance by investing in sustainable projects and companies while contributing to environmental resilience. Moreover, aligning financial strategies with sustainability goals enhances our clients’ reputations, as more consumers and stakeholders prioritize businesses that demonstrate environmental and social responsibility. Could you elaborate on how your focus on supply chain resilience enhances credit resiliency across various market segments and how this approach supports sustainable growth for your clients? Supply chain resilience is critical in enhancing credit resiliency across various market segments. At DALS Credit Solutions, we understand that the stability of a business’s supply chain is closely linked to its financial health. Disruptions in the supply chain can ripple effect, leading to cash flow issues, credit downgrades, and economic instability. To address these challenges, we provide clients with strategies that enhance their supply chain resilience and credit profiles. Supply Chain Analysis: Our approach begins with thoroughly analyzing our clients’ supply chains. We assess the vulnerabilities and risks associated with their suppliers, production processes, and distribution networks. This analysis allows us to identify potential By advising our clients on green fund options, we help them invest in projects that align with their values and contribute to a healthier planet. LEADER OF THE YEAR FINANCIAL SERVICES 16 Finance Monthly Global Awards 2024. CYPRUS
weaknesses that could lead to disruptions, such as dependency on a single supplier or exposure to geopolitical risks. Diversification Strategies: To mitigate these risks, we work with clients to develop diversification strategies. This may involve identifying alternative suppliers, diversifying sourcing locations, or exploring new distribution channels. By reducing dependency on a single source, businesses can enhance their supply chain resilience and minimize the impact of disruptions. Financial Contingency Planning: In addition to diversification, we help clients develop financial contingency plans. These plans include setting aside emergency funds, securing lines of credit, and creating flexible financing options that can be activated during a supply chain disruption. Financial contingency planning ensures businesses have the resources they need to maintain operations and meet their financial obligations during challenging times. Credit Resiliency: Enhancing supply chain resilience directly contributes to credit resiliency. Businesses that demonstrate a robust supply chain are better positioned to maintain firm credit profiles, as they are less likely to experience the financial strain caused by disruptions. This, in turn, supports sustainable growth by enabling businesses to access favorable financing terms and invest in long-term expansion. In what ways does DALS Credit Solutions Co. help businesses improve their Environmental, Social, and Governance (ESG) performance, and how does this enhancement align with your overall strategy of providing eco-friendly financial solutions? Environmental, Social, and Governance (ESG) performance has become a key focus for businesses across industries, and DALS Credit Solutions is committed to helping our clients improve their ESG profiles. We believe that strong ESG performance is not only a moral imperative but also a strategic advantage that can drive financial success. ESG Assessment: Our approach to enhancing ESG performance begins with a comprehensive assessment of our clients’ current ESG practices. We evaluate their environmental impact, social responsibility initiatives, and governance structures. This assessment helps us identify areas where improvements can be made and opportunities for enhancing ESG performance. Sustainable Business Practices: We work closely with clients to implement sustainable business practices that align with their ESG goals. This may include reducing energy consumption, minimizing waste, improving labor practices, and strengthening corporate governance. By adopting sustainable practices, businesses can reduce their environmental footprint, enhance their reputation, and attract socially conscious consumers and investors. ESG Reporting and Disclosure: Transparent reporting and disclosure of ESG practices are essential for building trust with stakeholders. We assist clients in developing robust ESG reporting frameworks that comply with industry standards and regulatory requirements. Effective ESG reporting demonstrates a commitment to sustainability and provides valuable insights for investors and other stakeholders. Alignment with Financial Strategy: Enhancing ESG performance is closely aligned with our overall strategy of providing eco-friendly financial solutions. By integrating ESG principles into their operations, businesses can achieve long-term financial success while contributing to positive social and environmental outcomes. This alignment also positions our clients to capitalize on the growing demand for sustainable products and services. What are some of the biggest challenges you encounter in processing financial transactions, and how does DALS address these challenges to ensure smooth and efficient operations? Processing financial transactions is a complex task that involves navigating a myriad of challenges, from ensuring accuracy and efficiency to managing risks and compliance. At DALS Credit Solutions, we have developed a robust system to address these challenges and ensure smooth and efficient operations. MARINA ZEVEDEOU CEO of Aspen Trust Group We are delighted to be joined by Marina Zevedeou, the CEO of The Aspen Trust Group who tells us how she worked for her success and her commitment to the welfare of women globally reflected in the work she does. Marina shares how the Aspen Trust Group manages to cater to the market of the Middle East and how they have expanded to a global reach. We hear from her about the future of the finance industry in the middle east, how the Aspen Trust Group is advancing to meet the requirements and the importance of businesses seeking professional financial support. Marina has been awarded various times for her efforts in diversification and the support she and the Aspen Trust Group offer to those who need it most. Marina, could you share the journey that led you to become the CEO of The Aspen Trust Group and how your experiences have shaped your leadership style? My journey to the CEO position at The Aspen Trust Group spans over 25 years in the financial services sector. I graduated from the London School of Economics and worked at PwC in the UK and Athens before the establishment of the Aspen Trust Group. My expertise includes international corporate structuring, financial reporting, taxation, mergers, acquisitions, and family office services. Regarding my management style, which is deeply influenced by my family’s values, I am very hands-on, transparent, hardworking, caring and efficient. I am also an avid supporter of the Group’s ESG approach, driven by the commitment to sustainability and responsible resource management. With over two decades of servicing the clients closely before acquiring the Group, I have a deep understanding of their needs, ensuring I remain fully engaged in every aspect of the clients’ operations. As a pioneering woman in finance, I actively support women in business globally. I serve as President of WICCI – Cyprus, Cyprus Country Chair of G100 Global Trade Wing, and ICC Cyprus Women Network board member. My commitment to gender equality earned me the Citywealth 2023 Powerwomen Gold Award for Mentor of the Year as well as the prestigious Madame Figaro Woman of the Year 2023 in the Professional/ Businesswomen category. Finance Monthly Global Awards 2024. 17 CYPRUS
Complexity of Financial Products: One of the biggest challenges we face is managing the complexity of the various financial products and services we offer. Each product has its own set of rules, regulations, and procedures, which can be difficult to navigate, especially for clients who are new to the financial industry. To address this challenge, we have implemented a comprehensive training program for our staff. This program ensures that our team is well-versed in the intricacies of our products and can provide accurate and efficient service to our clients. Accuracy and Efficiency: Accuracy is paramount in financial transaction processing. Even a small error can have significant consequences for our clients. To ensure accuracy, we have invested in advanced software systems that automate many aspects of the transaction process. These systems are designed to minimize human error, streamline operations, and improve data security. Additionally, we have established a system of checks and balances that includes regular audits and reviews to catch any discrepancies before they impact our clients. Client Communication: Another challenge in financial transaction processing is maintaining clear and effective communication with clients. Financial transactions can be complex and confusing, and clients must understand the processes and decisions involved. At DALS, we prioritize transparency and communication. We provide clients with detailed explanations of their transactions, answer any questions, and keep them informed every step of the way. This approach builds trust and ensures that clients are fully engaged in their financial journey. Scalability: As DALS Credit Solutions grows, scalability is an ongoing challenge. Managing an increasing volume of transactions while maintaining the same level of service and accuracy requires continuous adaptation and innovation. We are constantly refining our processes and investing in technology that can scale with our growth to address this. Our goal is to ensure that as we expand, we can continue to provide the high-quality service our clients have come to expect. How has technology integration impacted the financial transaction processes at DALS? Can you discuss any specific technologies or software that are significantly improving efficiency or accuracy? Technology plays a crucial role in the efficiency and accuracy of our financial transaction processes. At DALS Credit Solutions, we have embraced technology as a critical enabler of our operations, allowing us to enhance our services, improve client outcomes, and stay competitive in a rapidly evolving market. Advanced Software Systems: One of the most significant impacts of technology integration at DALS has been the implementation of advanced software systems. These systems automate many repetitive and time-consuming tasks involved in financial transaction processing, such as data entry, document management, and reporting. Automation reduces the risk of human error and allows our team to focus on more strategic tasks that require human insight and expertise. Data Security: Data security is a top priority in the financial industry. Technology integration has enabled us to implement robust security measures that protect our clients’ sensitive information. We use encryption, secure servers, and multi-factor authentication to safeguard data and prevent unauthorized access. Additionally, our technology infrastructure is regularly updated to address new security threats and ensure compliance with industry standards. Client Experience: Technology has also transformed how we interact with clients. We have developed a userfriendly online platform that allows clients to access their accounts, view transactions, and communicate with our team from anywhere in the world. This platform provides clients with real-time updates and Technology plays a crucial role in the efficiency and accuracy of our financial transaction processes. At DALS Credit Solutions, we have embraced technology as a critical enabler of our operations, allowing us to enhance our services, improve client outcomes, and stay competitive in a rapidly evolving market. 18 Finance Monthly Global Awards 2024. CYPRUS I also prioritize the welfare of the women in the workforce, recognising their immense capabilities that have often been overlooked. Under my leadership, the Aspen Trust Group became an equal opportunities employer with a workforce that is over 50 percent female from various ethnic and cultural backgrounds. The diverse workforce, which has been the group’s driving force for more than a quarter of a century, is what has enabled the group to develop close relationships with its similarly diverse clientele. During the challenging times of COVID-19 and the Russia-Ukraine/ Israeli-Palestinian wars I prioritised to providing a listening ear to all our clients and employees as I am deeply passionate offering support to those in need. The Aspen Trust Group has a significant presence in the Middle East. What strategies have you implemented to adapt and succeed in this diverse and dynamic market? Our Group has implemented a multifaceted approach to adapt and succeed in the diverse and dynamic Middle East market. Our strategies can be summarised as follows: Global Presence through Trusted Associates: Over the years, our Group has expanded its presence through its trusted associates to multiple jurisdictions across the globe, including UK, US, UAE, Cayman Islands, Hong Kong, Singapore, Mauritius, and more. This has enabled our Group to provide a wide range of services to clients and establish ourselves as a leading player in the global wealth management industry. Diversification of Services: Recognising the evolving needs of our clients, our Group has diversified its service offerings. Our comprehensive services include the setup and management of global entities, legal and administration services, financial management and reporting, residency and immigration, cross-border mergers, family office services, intellectual property consulting, and many more. By providing a broad range of services, we aim to be a one-stop-shop for clients, addressing their diverse wealth management and business requirements. This approach enhances our competitiveness and responsiveness to the unique demands of the Middle East market. Emphasis on Confidentiality: Confidentiality and internal controls are at the forefront of our priorities. We understand the significance of safeguarding our clients’ information and maintaining the highest standards of data protection. Focus on Compliance: Our Group has always placed a strong emphasis on compliance and regulatory adherence. Over the years, we have strengthened our compliance framework and implemented robust internal controls to ensure that we meet the highest standards of integrity and professionalism. As a leader in the trust and corporate services industry, how do you ensure that you are at the forefront of innovation and regulatory compliance? Our Group is dedicated to monitoring global regulatory changes, always ensuring strict compliance. By fostering a culture of adaptability, embracing new technologies, and regularly updating our practices, we remain innovative while maintaining a strong commitment to regulatory standards. “Our Group is dedicated to monitoring global regulatory changes, ensuring strict compliance.”
insights, empowering them to make informed financial decisions. By leveraging technology to enhance the client experience, we have built stronger relationships and increased client satisfaction. Innovation and Competitiveness: Finally, technology integration has positioned DALS Credit Solutions to compete in global markets. As the financial industry continues to evolve, staying ahead of technological trends is essential for maintaining our competitive edge. We are committed to continuous innovation, exploring new technologies such as artificial intelligence, blockchain, and big data analytics to enhance our services and offer cutting-edge solutions to our clients. Financial transaction processing often involves managing various risks. What strategies or systems does DALS implement to mitigate risks such as fraud or transactional errors? Managing risk is a critical component of financial transaction processing. At DALS Credit Solutions, we have developed comprehensive strategies to mitigate risks such as fraud, transactional errors, and regulatory compliance issues. Fraud Detection and Prevention: Fraud is a significant concern in financial transactions, and we take it very seriously at DALS. We have implemented state-of-theart fraud detection software that monitors transactions in real-time and flags any suspicious activity. Our system uses machine learning algorithms to identify patterns that may indicate fraud, allowing us to take immediate action to prevent unauthorized transactions. Additionally, we conduct regular training for our staff on the latest fraud prevention techniques and maintain strict protocols for verifying client identities and authorizations. Transactional Accuracy: Ensuring the accuracy of financial transactions is another crucial aspect of our risk mitigation strategy. We have established a system of checks and balances that includes multiple layers of review and approval for each transaction. This process is designed to catch errors before they are finalized, reducing the risk of costly mistakes. Our advanced software systems also play a crucial role in maintaining accuracy by automating calculations and reducing the likelihood of human error. Compliance Protocols: Regulatory compliance is a complex and constantly evolving area in the financial industry. To ensure that all transactions adhere to regulatory requirements, we have a dedicated compliance team that stays up-to-date with the latest regulations and industry standards. This team is responsible for developing and implementing compliance protocols, conducting regular audits, and providing ongoing training to our staff. By maintaining a strong focus on compliance, we minimize the risk of regulatory violations and protect our clients from potential legal and financial repercussions. Risk Assessment and Management: In addition to these specific strategies, we also conduct regular risk assessments to identify and address potential vulnerabilities in our operations. These assessments involve a comprehensive review of our processes, systems, and client interactions to identify areas for improvement. Based on the findings, we develop and implement risk management plans that prioritize the most significant risks and outline specific actions to mitigate them. Compliance is crucial in financial transactions. How does DALS ensure that all transactions adhere to regulatory requirements, and how do you stay updated with the constantly evolving financial regulations? Compliance with regulatory requirements is a fundamental aspect of financial transaction processing, and at DALS Credit Solutions, we take our responsibilities in this area very seriously. The financial industry is highly regulated, with rules and standards designed to protect consumers, ensure fair practices, and maintain the integrity of financial markets. To navigate this complex landscape, we have developed a robust compliance framework that ensures all transactions adhere to regulatory requirements. Staying Informed: One of the biggest challenges in compliance is staying informed about the constantly evolving regulatory environment. Financial regulations are frequently updated, and new laws are introduced in response to changes in the market, technology, and global events. Our compliance team maintains close relationships with regulatory bodies and industry associations to keep pace with these changes. We subscribe to industry newsletters, attend regulatory briefings, and participate in professional networks to stay abreast of the latest developments. Training and Education: Another critical aspect of our strategy is ensuring that our staff is well-informed and trained on compliance issues. We provide continuous education and training on regulatory requirements, including mandatory compliance courses for all Finance Monthly Global Awards 2024. 19 USA
employees. This training covers various topics, from antimoney laundering (AML) and know-your-customer (KYC) regulations to data privacy and consumer protection laws. By equipping our staff with the knowledge they need, we ensure that compliance is integrated into every aspect of our operations. Compliance Monitoring: We have implemented a comprehensive monitoring system that tracks all transactions and flags potential violations to enforce compliance. This system is supported by regular audits and reviews conducted by our compliance team to identify and address any issues. If a compliance issue is identified, we take immediate corrective action and review our processes to prevent future occurrences. Collaboration with Clients: Compliance is not just about adhering to regulations—it’s also about working closely with our clients to ensure that their transactions meet all legal requirements. We take the time to educate our clients on the relevant regulations that apply to their transactions and provide guidance on how to remain compliant. This collaborative approach helps build trust and ensures our clients are fully informed and prepared to meet their regulatory obligations. Looking ahead, what are your goals for the future at DALS? How do you envision the company adapting to changes in the financial landscape? DALS Credit Solutions focuses on continued growth and innovation as we look to the future. The financial industry is constantly evolving, and we are committed to staying ahead of the curve by adapting to changes in the market, technology, and consumer needs. Our vision for the future is built on several key goals that will guide our growth and ensure we continue providing exceptional service to our clients. Expansion of Services: One of our primary goals is to expand our range of services to meet the diverse needs of our clients. As the financial landscape evolves, new challenges and opportunities will emerge, and we want to be at the forefront of providing solutions. This may include developing new financial products, such as specialized credit repair services for specific industries, or expanding our financial education programs to reach a broader audience. Sustainability Leadership: As part of our commitment to sustainability, we aim to position DALS Credit Solutions as a leader in eco-friendly financial solutions. We plan to further integrate sustainability into our services by offering more green fund lending options, expanding our ESG advisory services, and advocating for sustainable business practices within the financial industry. We aim to help our clients succeed economically while contributing to a more sustainable future. Technology and Innovation: Technology will continue to play a crucial role in our growth strategy. We plan to invest in cutting-edge technologies like artificial intelligence, blockchain, and big data analytics to enhance our services and improve efficiency. These technologies will allow us to offer more personalized solutions, increase transaction accuracy, and provide real-time insights to our clients. Additionally, we are exploring the potential of fintech innovations to create new financial products and services that meet the needs of a rapidly changing market. Global Competitiveness: As we expand our services and embrace innovation, we also aim to compete worldwide. The financial industry is increasingly interconnected, and we believe that DALS Credit Solutions has the potential to serve clients worldwide. To achieve this, we will continue to refine our operations, build strategic partnerships, and explore new markets. Our goal is to establish DALS as a trusted global brand that offers toptier financial solutions to clients across different regions and industries. Client-Centric Approach: A continued commitment to our clients is at the core of our vision for the future. We understand that our success is built on the success of our clients, and we are dedicated to providing them with the support, guidance, and resources they need to achieve their financial goals. As we grow, we will prioritize client satisfaction by offering personalized services, maintaining open lines of communication, and fostering long-term relationships based on trust and mutual success. Adapting to Regulatory Changes: The regulatory environment will continue to evolve, and we are prepared to adapt to these changes to ensure compliance and protect our clients. We will stay informed about new regulations, invest in compliance technology, and provide ongoing training to our staff. Our proactive approach to compliance will ensure that we remain a reliable partner for our clients in a complex and dynamic regulatory landscape. Sustainable Growth: Finally, our vision for the future includes a focus on sustainable growth. We are committed to expanding our business in a way that aligns with our values and supports long-term success. This means balancing growth with responsible business practices, maintaining financial stability, and continuously improving our services. Focusing on sustainable development will ensure that DALS Credit Solutions continues to thrive and positively impact our clients, our community, and the financial industry. 20 Finance Monthly Global Awards 2024. CYPRUS In your view, what is the future of trust and corporate services in the Middle East, and how is The Aspen Trust Group preparing for these changes? The future of trust and corporate services in the Middle East will be shaped by technological advancements and ESG practices. The Aspen Trust Group is preparing for these changes by investing in technologies to enhance efficiency. Additionally, a focus on ESG principles aligns our services with evolving global standards, meeting the growing demand for socially responsible and sustainable business practices in the Middle East. Through these strategic initiatives, we aim to position ourselves as a forward-looking and adaptive partner for clients navigating the evolving landscape of trust and corporate services in the region. How do you balance the need for growth and expansion with maintaining the quality and personalised service for which The Aspen Trust Group is known? We achieve an adequate balance between growth and service quality by prioritising strategic expansion. Our focus on building a global network of trusted associates allows us to expand while maintaining personalised services. Our Group’s commitment to client relationships and rigorous internal controls preserves the personalised, high-quality service that defines our reputation, even as we pursue strategic growth. What role do you believe The Aspen Trust Group plays in the broader economic landscape of the Middle East? Our Group plays an essential role in the Middle East’s economic landscape as a trusted catalyst for wealth management and corporate services. By facilitating financial growth, ensuring regulatory compliance, and offering comprehensive solutions, we contribute to economic stability and development. Our commitment to excellence and ethical practices strengthens the region’s financial ecosystem, fostering trust among clients and stakeholders and supporting the broader economic aspirations of the Middle East. What are some common pitfalls or costly mistakes you have observed businesses making when they neglect to seek professional advice, particularly in areas like legal, financial, or strategic planning? Neglecting professional advice in legal, financial, or strategic planning can lead to costly pitfalls for businesses. Inadequate legal documentation may result in disputes, poor financial planning can lead to unexpected liabilities, and strategic oversights may hinder growth. Hence, seeking professional guidance is crucial to navigating complexities, minimising risks, and ensuring a solid foundation for sustainable success. Contact: Marina Zevedeou Aspen Trust Group T: +357 22418888 T: +357 22668111 E: marina.zevedeou@aspentrust.com www.aspentrust.com
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